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Best-in-Class Support

ECP is here to make sure you get answers fast. Our US-based support team is experienced, responsive, and ready to help with anything from training questions to technical issues. You can contact us by phone, email or by filling out the form.

If this is a true emergency, please call 911.

ECP support

How to Get Help

We offer several ways to contact our support team when you have questions.

ECP Support Cards

Self-Serve

Visit the Knowledge Base

Find guides, videos, and answers to common questions. You’ll need to log into ECP for access.

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What Customers Are Saying

ECP support testimonial phone response
ECP support testimonial fast support
ECP support testimonial excellent team

 


Phone Response

“Call returned expeditiously. I was guided over the phone and issue resolved within 5 minutes.”

Fast Support

“Support walked me through how to fix the issue on my end, and fixed the issue on their end. This was all done within about 5 minutes. It was super easy and quick.”

Excellent Team

“Always get quick response, always someone with patience and very informative. Just can’t say enough about your team. They are the best!”

Why Customers Trust ECP Support

Why Customers Trust ECP Support

 


100% US-based professional support team

Average time to first action: 5.5 minutes or less

Staff with real experience in senior living communities

Available 24/7 to keep your operations running smoothly